Job Description
As a Bilingual Call Center Customer Specialist at Nielsen, you'll play a vital role in shaping the future of media measurement.You'll be the face of Nielsen, interacting with and supporting our valued panel families.This role will require a combination of in office and remote work, with the majority of the time spent in the office.ResponsibilitiesCultivate and maintain strong relationships with Nielsen panel families.Conduct engaging phone interviews to verify eligibility and ensure seamless onboarding.Guide households on proper equipment installation and maintenance, troubleshooting technical issues remotely.Collect accurate device information and ensure data collection integrity.Exceed performance goals related to sample quality and customer satisfaction.What You'll BringFluency in both English and Spanish (written and verbal) is a must.Excellent communication, negotiation, and customer service skills.Prior sales experience is a significant plus.Strong proficiency in computer skil...