Job Description
Overview
We are looking for a bilingual (English / French) Customer Experience Representative – overnight and weekend – who enjoys challenges and helping customers. This role offers the opportunity to learn and develop skills in a rewarding career through our advancement program. At Ainsworth, customers are a top priority. You will use phone calls and emails to listen, support and problem-solve customers’ requests from across North America.
Responsibilities
- Receive calls or email requests from clients for various reasons related to service or daily operations of their sites.
- Create and complete work order requests on all incoming calls and email requests.
- Contact appropriate individuals for urgent and emergency requests to ensure timely handling.
- Develop and maintain an understanding and working knowledge of all aspects of the RBAS centre with an emphasis on building automation systems.