Job Description
We are seeking detail-oriented and tech-savvy Bilingual Customer Operations Support Representatives to join a growing support team serving business clients, providers, and internal stakeholders. This role focuses on operational support, ticket management, order tracking, troubleshooting, and cross-functional coordination. Successful candidates enjoy solving problems, working across multiple systems, and helping teams operate efficiently behind the scenes. If you are highly organized, comfortable with technology, and thrive in a fast-paced support environment, we'd love to hear from you. What You'll Do Manage and respond to support tickets in a timely and professional manner Assist with order tracking and operational inquiries Support provider and partner-related requests Troubleshoot platform and system-related issues Coordinate with internal teams to resolve escalated concerns Maintain accurate records and documentation Communicate effectively through ticketing...