Job Description
Job Title: Bilingual Customer Service Advisor (German + English)
Location: Athens, Greece
Start Date: 26 December 2025
Are you passionate about helping people and creating exceptional customer experiences? Do you speak fluent German and English? Join our international team in Athens as a Bilingual Customer Service Advisor, supporting global travelers with empathy, precision, and professionalism.
Your Role
As a Customer Service Advisor, you will:
- Respond to customer inquiries via phone and email, ensuring clarity and efficiency.
- Properly log and document each interaction in the service database.
- Handle complaints and escalations following company guidelines.
- Meet Service Level Agreements (SLAs) while maintaining service excellence.
- Provide recommendations and troubleshoot issues to enhance overall user experienc...