(CAHRD) Centre for Aboriginal Human Resource Development Inc.
Bilingual Customer Service Agent for Dental Matters
Job Description
Join the team at Tribal Wi-Chi-Way-Win Capital Corporation as a Bilingual Inbound Customer Service Representative focused on dental insurance. This role offers flexible hours and the ability to work from home.
As a full-time representative, you will deliver high-quality service while addressing customer inquiries related to dental insurance. Your background in contact centers will be instrumental as you navigate calls, providing comprehensive solutions. Strong proficiency in English and French is essential for this role.
Key Responsibilities:
• Answer incoming inquiries about dental insurance
• Actively listen to identify client needs
• Document accurate call details promptly
• Follow internal call flow protocols
• Recommend options for client solutions
Requirements:
• Bilingual in English and French; testing required
• Minimum of 1 year experience in a contact center
• Strong customer service and communication skills
• Familiarity with various PC ap...
As a full-time representative, you will deliver high-quality service while addressing customer inquiries related to dental insurance. Your background in contact centers will be instrumental as you navigate calls, providing comprehensive solutions. Strong proficiency in English and French is essential for this role.
Key Responsibilities:
• Answer incoming inquiries about dental insurance
• Actively listen to identify client needs
• Document accurate call details promptly
• Follow internal call flow protocols
• Recommend options for client solutions
Requirements:
• Bilingual in English and French; testing required
• Minimum of 1 year experience in a contact center
• Strong customer service and communication skills
• Familiarity with various PC ap...