Job Description
Bilingual Customer Service & Collections Agent (English/Spanish)
Location: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.
Job Type: Full-Time
Schedule: Availability required (Morning and Afternoon shifts available)
About the Role
We are looking for Bilingual Customer Service & Collections Agents who are passionate about helping customers and delivering exceptional service. In this role, you will work with customers to manage their accounts, provide payment solutions, and ensure a positive customer experience.
Key Responsibilities
- Review assigned accounts (0–60 days past due) and proactively contact customers to secure payments
- Send payment reminders via phone calls, SMS, email, an...