Job Description
Customer Service Representative – EDI & Order Management
Location: Toronto, ON
Job Type: Full Time
Base Pay Range: $50,000.00/yr - $60,000.00/yr
Key Responsibilities
What You'll Do:
- Order Entry/EDI Processing – 40%
- Manage Electronic Data Interchange (EDI) orders, including editing and promoting them through the system.
- Update customer item cross-references, including UPCs, buyer UPCs, conversions, and customer‑specific codes.
- Identify and correct EDI errors, such as Advanced Shipping Notice (ASN) discrepancies and invoice issues.
- Accurately process, audit and manage customer orders in JDE (including availability, compliance and timeliness).
- Allocate inventory to orders and monitor overdue shipments through Log Pro, ensuring timely resolution.
- Schedule and allocate invent...