Job Description
LlamaPixel is a company that provides top‑tier, 24/7 customer support to Spanish‑speaking users across Latin America, within a dynamic, collaborative, and technology‑driven environment.
Bilingual Customer Service Supervisor (Rotational Shifts).
Join our LATAM Hub in Lima and lead a Customer Service team. You will drive results through coaching, real‑time support, and structured follow‑ups, balancing people leadership with operational discipline.
Key Responsibilities
- Lead and motivate a team of agents by setting clear expectations, fostering accountability, and modeling our service standards.
- Monitor individual and team performance; provide frequent feedback, side‑by‑side coaching, and structured 1:1 meetings with action plans.
- Manage complex customer escalations, ensuring root‑cause identification and timely resolution; coordinate with Tier 2, Payments, and Product when needed.
- Analyze team metr...