Bilingual Customer Success and Support

Key Responsibilities

• Serve as the primary point of contact for clients, ensuring a positive and seamless experience across all interactions
• Act as a subject matter expert on the platform, including compliance guidelines, workflows, and processes
• Support clients through multiple communication channels, including phone, email, and in-platform messaging
• Troubleshoot technical and process-related issues, guiding users through solutions in real time
• Build and maintain strong relationships with repeat clients, providing consistent and professional support
• Oversee and manage client programs to ensure accuracy, efficiency, and compliance with brand or platform requirements
• Handle escalated client issues, providing thoughtful resolutions and clear explanations when needed
• Partner with internal teams to support campaign execution and ensure client goals are met
• Maintain detailed records and docu...