Job Description
Bilingual Customer Service Associate
Tech Mahindra - Canada (Remote)
Responsibilities
- Communication with customers by voice and email to provide information about products and service offerings
- Maintaining records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolution of customer disputes or billing complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Investigation results and any planned adjustments.
- Use assertiveness and negotiation skills when handling customer cancellation requests.
- Escalation of unresolved customer complaints to designated departments for ...