Job Description
Enhance user experiences at ChargeLab as a Bilingual Customer Support Specialist focused on EV Charging. This role revolves around assisting end users in both English and French.
As a specialist, you'll work primarily via phone to support EV drivers and site hosts while troubleshooting technical inquiries. Maintain a high standard of service levels and collaborate with teams to improve operational efficiency. Your strong communication and problem-solving skills will be vital in this customer-centric role.
Key Responsibilities:
• Provide direct bilingual support through phone channels
• Ensure customer satisfaction through effective team collaboration
• Manage additional inquiries via chat and ticketing systems
• Analyze technical issues using OCPP logs
• Communicate with engineering for hardware challenges
Requirements:
• Proficiency in English and French, written and spoken
• Experience in customer suppor...
As a specialist, you'll work primarily via phone to support EV drivers and site hosts while troubleshooting technical inquiries. Maintain a high standard of service levels and collaborate with teams to improve operational efficiency. Your strong communication and problem-solving skills will be vital in this customer-centric role.
Key Responsibilities:
• Provide direct bilingual support through phone channels
• Ensure customer satisfaction through effective team collaboration
• Manage additional inquiries via chat and ticketing systems
• Analyze technical issues using OCPP logs
• Communicate with engineering for hardware challenges
Requirements:
• Proficiency in English and French, written and spoken
• Experience in customer suppor...