Job Description
Elevate service quality with KitchenAid as a Bilingual Field Service Manager. Lead a network of service providers, ensuring exceptional appliance repair experiences for customers in Mississauga.
As a key role in the KitchenAid Small Appliance Team, you will oversee Authorized Service Network operations, focusing on onboarding and performance management. Your analytical abilities will drive continuous improvements and identify service trends, enhancing customer satisfaction while collaborating across functions.
Key Responsibilities:
• Lead analysis of service performance and return trends
• Manage recruitment and performance of service providers
• Collaborate with quality teams for detailed defect reporting
• Support spare parts availability and reverse logistics initiatives
• Develop documentation for service updates and communications
Requirements:
• Degree or diploma required; technical training preferred
• 4-6 years in service operations or field manage...
As a key role in the KitchenAid Small Appliance Team, you will oversee Authorized Service Network operations, focusing on onboarding and performance management. Your analytical abilities will drive continuous improvements and identify service trends, enhancing customer satisfaction while collaborating across functions.
Key Responsibilities:
• Lead analysis of service performance and return trends
• Manage recruitment and performance of service providers
• Collaborate with quality teams for detailed defect reporting
• Support spare parts availability and reverse logistics initiatives
• Develop documentation for service updates and communications
Requirements:
• Degree or diploma required; technical training preferred
• 4-6 years in service operations or field manage...