Job Description
Position Description:
This role is hybrid and requires you to be at our downtown Toronto office at a minimum 2 days per week - subject to change at any time.
Your future duties and responsibilities:
Acting as the front-line of the company, these individuals project an excellent image of the company through providing timely, professional, accurate and courteous service when interacting with stakeholders via inbound phone calls.
RESPONSIBILITIES:
Provide accurate, courteous and timely service to incoming telephone, e-mail and chat customer inquiries from various stakeholders regarding products, policies and procedures, and/or account related inquiries
Ensure a positive client experience is delivered by providing high quality customer service to new and existing clients
Investigate and research account-related issues and determine the appropriate actions that need to be taken to achieve resolution to such issues
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