Job Description
About the role
Clutch is looking for a Bilingual Retail Advisor (Mandarin/Cantonese) to be the face of our company in our first Retail location at Markville Mall! Since our entire car-buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience. If you're excited about shaking up the industry and want to be part of a company changing the car-buying game, you'll love working with us!
What You'll Do
- Provide exceptional customer service, acting as the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.
- Inspect vehicles, carefully assessing cosmetic and mechanical aspects to identify potential issues, ensuring the highest quality service for customers.
- Accurately and efficiently complete customer paperwork a...