Job Description
Elevate customer service at Home Hardware as a Bilingual Retail Helpline Analyst. Provide expert technical support and training to stores across Canada.
This bilingual role is key for individuals who enjoy problem-solving and technology. You'll deliver exceptional phone and email support, assist stores with software and hardware installations, and research enhancements for our systems. Your contribution will ensure smooth operations while building relationships with store teams centered around effective service.
Key Responsibilities:
• Provide phone and email support to Home Hardware stores
• Assist with installation of software and hardware products
• Research and document software enhancement suggestions
• Troubleshoot technology solutions for optimal uptime
• Maintain computer hardware and operating systems
Requirements:
• Diploma in Information Technology or related field
• Minimum of two years in customer service or technical support
• Strong knowl...
This bilingual role is key for individuals who enjoy problem-solving and technology. You'll deliver exceptional phone and email support, assist stores with software and hardware installations, and research enhancements for our systems. Your contribution will ensure smooth operations while building relationships with store teams centered around effective service.
Key Responsibilities:
• Provide phone and email support to Home Hardware stores
• Assist with installation of software and hardware products
• Research and document software enhancement suggestions
• Troubleshoot technology solutions for optimal uptime
• Maintain computer hardware and operating systems
Requirements:
• Diploma in Information Technology or related field
• Minimum of two years in customer service or technical support
• Strong knowl...