Job Description
Vértice Outsourcing is seeking a Bilingual Service Coordinator to support the operations of a U.S.based company specializing in commercial safes, vaults, locks, and physical security solutions. We are looking for a professional with excellent English communication skills, strong customer service orientation, and the ability to handle highpriority situations with confidence and professionalism.
Location: Edificio de Los Espejos, Medellín, Colombia
Work Modality: Onsite | Schedule: Fulltime | Employment Type: Indefiniteterm contract
Key Responsibilities
- Handle inbound calls and emails from commercial clients across the United States.
- Gather, verify, and document customer information and service requests accurately.
- Follow established troubleshooting procedures for common issues involving safes, electronic locks, and security equipment.
- Resolve basic service issues remotely or escalate ca...