Job Description
AIST is a horizontal department with expertise in leading-edge technologies such as AI, Cloud, Commerce, CMS, Digital Marketing, and Modernization. The team supports multiple business units and also independently manages customer engagements across Japan. About the Position: This is a new opportunity for an AMS project involving transition activities and ongoing application maintenance and support services. The selected candidate will lead a team of approximately 15-20 members across onsite and offshore locations, managing application maintenance and support activities for a prestigious global manufacturing client. Responsibilities: Own overall service delivery across AMS, support, and development engagements. Ensure adherence to SLA/KPI commitments and service quality targets. Implement service improvement plans and drive operational excellence. Manage incident, change, and problem management processes. Act as the primary interface for client stakeholders. Conduct governance meetings,...