Bilingual Service Desk Analyst (ECH-ON)

Position Details

What You Will Do

• Support tasks for this position include incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, incident, and problem escalation
• Identify, investigate, and resolve PC, Laptop, Mobile Device and Printer problems
• Resolve basic network issues relating to network security, network login, file access, printing, email, software configuration, connectivity, and data recovery
• Educate users on how to use systems and applications more efficiently
• Document and maintain Service Desk procedures
• Various projects as assigned by Management
• Work rotational weekend and evening shifts as required

Who You Are

• Bilingual in French required
• Post-Secondary education or Diploma in computer science or Information Technology
• A minimum of two years’ experience wi...