Job Description
Job Title: Service Desk Analyst Bilingual (English and French) – Infrastructure Services
Location: MONTREAL, QC (Hybrid)
Native in French
Pay: CAD 40-50/Hr.
Job Description
Role 1: EUC Technical Support Analyst
Must-Have
- Knowledge on End User Computing Devices (Laptop Desktop VDI)
- Ability to provide technical support over the phone
- Excellent Oral and Written Communication skills
- Hands on Experience on resolving customer issues related to the infrastructure
- Assist with support of network connectivity | PCs | and VPN connectivity
- Experience on Remote Desktop Client Softwares
- Ability to resolve and or provide work around
- Anticipate customer needs and proactively identifies solutions
- Enthusiastic Maintain high customer end user satisfaction
- Strong in Communication skills and inter-personal skills....