Job Description
As a Bilingual Tech Support Representative, you'll help connect our customers everywhere they live and work.You'll work with personal and business customers to resolve a variety of technical issues on smartphones and wearables that connect to our wireless network, supporting everything from simple device settings to complex technical challenges.Your day will be spent using your critical thinking to research technical cases in a wide variety of internal and external sources, and identify a root cause, how to fix, as well as follow up with the customer to implement the solution and ensure satisfaction.What you'll bring:Advanced English Fluency to engage with U.S. customers, including reading, writing and understanding technical documentation.Knowledge and ability to navigate Windows, iOS, Android and cloud services (iCloud, Google Drive, OneDrive).
Qualified applicants will have at least 1 year experience in Tech Support role for remote users & troubleshooting.Ability to work in p...