Job Description
This role will be responsible for managing incoming billing queries related to accurate invoicing, and complete contract pay-off summaries. Update customer's contracts, billing plans, PO’s on sales orders and other contract details, handle and process churn. General maintenance of customer master records and maintain high standards and timely communication with cross-functional teams. Additionally, this is role will support all regions including (Australia, Mexico, New Zealand, United Kingdom and the United States).
**Key Responsibilities.**
+ Process customer churn requests.
+ Complete customers pay-off requests/contract summaries.
+ Compile and coordinate customer credit memos in line with appropriate approval pathways.
+ Manage, update and maintain customer billing contracts.
+ Manage and complete customer manual billing documentation and associated supporting data.
+ Manage and process support cases in relation to customer billing, providing case re...
**Key Responsibilities.**
+ Process customer churn requests.
+ Complete customers pay-off requests/contract summaries.
+ Compile and coordinate customer credit memos in line with appropriate approval pathways.
+ Manage, update and maintain customer billing contracts.
+ Manage and complete customer manual billing documentation and associated supporting data.
+ Manage and process support cases in relation to customer billing, providing case re...