Job Description
Join Zurn Elkay as the Customer Service Manager in Brampton, Ontario, overseeing a dedicated team ensuring top-tier customer experiences. This role emphasizes effective order lifecycle management and exceptional team support.
As the Regional Operations Support Manager, you will bring over 7 years of customer service experience with at least 5 years in a managerial position. Your responsibilities will include tracking performance metrics, improving processes, and fostering a customer-centric culture within your team. You will create quality checks and standard workflows that improve service delivery.
Key Responsibilities:
• Facilitate accurate customer order entry and tracking
• Communicate and analyze order metrics for improvements
• Lead efficient operational projects to boost customer satisfaction
• Create and maintain service quality expectations
• Mentor and guide the customer service team for success
Requirements:
• Bachelor’s degree in a related field p...
As the Regional Operations Support Manager, you will bring over 7 years of customer service experience with at least 5 years in a managerial position. Your responsibilities will include tracking performance metrics, improving processes, and fostering a customer-centric culture within your team. You will create quality checks and standard workflows that improve service delivery.
Key Responsibilities:
• Facilitate accurate customer order entry and tracking
• Communicate and analyze order metrics for improvements
• Lead efficient operational projects to boost customer satisfaction
• Create and maintain service quality expectations
• Mentor and guide the customer service team for success
Requirements:
• Bachelor’s degree in a related field p...