Job Description
Responsibilities
- Guide, direct and coach employees to deliver exceptional service to BMO customers and prospects, ensuring compliance with legal, regulatory, and bank policy requirements.
- Understand customer needs and provide sales and service advice that aligns with the customer's best interests, making referrals to other business groups when appropriate.
- Support sales and customer‑service activities to achieve strategic customer‑experience and profitability goals.
- Foster a culture aligned with BMO’s purpose, values and strategy, modeling these values in all interactions.
- Build inter‑dependent teams, attract, retain, and develop top talent, and improve team performance through coaching and recognition.
- Develop and execute a branch business plan that maximizes business growth, wallet share, customer retention and acquisition, collaborating with BMO partners and minimizing operating losses.
- Conduct cold calls and ...