Job Description
Job Overview
Under direct moderate supervision, this role serves as the primary point of contact for brokers and policy holders through inbound calls with billing and payment related inquiries, contributing to Wawanesa’s success.
Deadline to apply: Wednesday, June 10, 2026.
Job Responsibilities
- Deliver exceptional customer service by responding to inbound inquiries, investigating complex billing issues, and providing clear solutions to keep policies in good standing.
- Collaborate closely with internal departments—including Underwriting and Remittance Processing—to resolve requests, redirect out‑of‑scope items, and maintain strong working relationships.
- Manage a variety of billing‑related processes such as payment plan and withdrawal date changes, Hold Cancellations, Exit Delinquencies, Move Payments, Recollections, Payment Deferrals, and Equalizing Scheduled Withdrawals.
- Support refund‑related activities, incl...