Job Description
You'll play a key role in helping a growing commercial insurance broking team deliver high-quality advice and service. This isn't a heavy compliance role - it's about supporting your colleagues, sharing your expertise, and shaping best practice across the team.
It's compliance with a 'small c' - making sure the team is following best practice and offering excellent service to clients, without heavy reporting, complaints management, or FCA/PRA oversight.
What you'll do:
Review files across new business, renewals, and mid-term adjustments to maintain quality and consistency.
Provide practical feedback and coaching to help colleagues grow.
Identify trends and training needs to improve team performance.
Work with operational and technical colleagues to enhance processes.
Influence team culture and help raise standards across the business.