Job Description
We are looking urgently for a Business Analyst for a 6 month contract with Salesforce experience with Pharmacy industry experience ideally.
Mandatory Skills
- Core Platforms: Salesforce, Agentforce (Agentic AI), Confluence, JIRA)
- Contact Center experience
- Pharmacy -huge asset; secondary: Healthcare experience
Job Description
The Contact Center Business Analyst plays a pivotal role in enabling business and technology transformation within customer contact operations. This role is responsible for translating business needs into clear, actionable requirements, developing high quality user stories, and producing structured documentation that supports complex contact center and enterprise transformation initiatives.
The successful candidate combines strong analytical capability with exceptional written and verbal communication skills, and brings proven experienceworking in contact center enviro...