Job Description
This team supports critical financial systems and is responsible for both day-to-day operational support (KTLO) and strategic project work.
Key responsibilities include:
Managing billing support issues and financial system inquiries.
Owning the triage process to ensure incidents, requests, and issues are routed to the appropriate teams.
Performing root cause analysis to identify and resolve underlying system and process issues.
Executing manual corrections and data fixes using internal tools when necessary.
Supporting incident and event management, including troubleshooting and resolution of production issues.
Leading operational initiatives such as the introduction and implementation of annual contracts for enterprise customers.
Designing, documenting, validating, and continuously improving operational processes.
Creating and maintaining process documentation and standard operating procedures.
Operating effective...