Job Description
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
About The Role
We’re looking for a Business Methods Analyst, Voice AI Operations to join our Operations team. In this role, you will lead business process analysis, operational improvement, governance, quality assurance, reporting, and cross-functional coordination supporting the organization’s voice AI operating model. You will partner with business, operations, product, technical, and customer-facing teams to establish repeatable workflows, validate operational readiness, and provide data-driven recommendations. This role is responsible for ensuring voice AI solutions are reliable, auditable, compliant, m...