Job Description
FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
As a Business Operations Analyst, supporting our Customer Experience organization, where you'll play a pivotal role in enhancing the customer journey within our Platform Software business, at FICO we are customer obsessed and established an organization of 1000 colleagues who support our customers. This role is the operational backbone of our CX organization, dedicated to helping us establish operational excellence. You'll collaborate closely with cross-functional teams to develop plans that prioritize customer satisfaction while achieving business objectives. - Customer Success Director
What You’ll Contribute
- Cross-team collaboration: operational support for the Customer Success and Customer Support organizations, working co...