Job Description
Position: Medical Receptionist (US Hours - Shifts)
Location: South Africa - Remote
Key Responsibilities:
- Answering inbound calls from patients, caregivers, and healthcare providers.
- Scheduling, confirming, rescheduling, and cancelling appointments.
- Registering new patients and collecting demographic and insurance information.
- Responding to general questions about services, locations, providers, and availability.
- Verifying insurance eligibility and obtaining any required information before appointments.
- Routing urgent calls or clinical questions to the appropriate department or therapist.
- Following up with patients regarding appointments, referrals, or missing documentation.
- Maintaining accurate patient records in the practice management or EMR system.
- Providing excellent customer service while handling a high volume of calls...