Job Description
Descripción del empleo
As a member of the ATS team in our Global Business Solutions (GBS) center, the IT Services Call Center Representative serves as the first point of contact for ATS team members seeking technical support. This role answers inbound support calls, gathers relevant information, and accurately creates service desk tickets to ensure timely issue resolution. Representatives are responsible for routing tickets to the appropriate support board based on the nature of the request. They also assess and assign the appropriate urgency level to each ticket to help prioritize support efforts and maintain service quality.
Specific Responsibilities
- At all times, complies with SGS Code of Integrity and Professional Conduct.
- Handle inbound calls from ATS team members and log activity in the service desk system.
- Monitor the service desk ticketing software to prioritize inbound tickets receive...