Job Description
Job Summary: The purpose of this role is to help monitor, improve, and engineer production systems so they are reliable and meet client expectations. The Site Reliability Engineer works to ensure services operate smoothly, quickly restore service during incidents, and minimise customer impact. When issues occur, the role focuses not only on resolution but also on identifying root causes and driving improvements to prevent incidents from recurring. This role is critical to delivering a stable, high quality experience for PointClickCare clients.
Reporting to the Sr Manager, Applications Operations Engineering.
Travel to Office expectations
- For Remote Roles: If this role is remote, there will be in‑office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include onboarding, team events, semi‑annual and annual team meetings.
- For Hybrid Roles: If this role is Hybrid, there will be an expectati...