Job Description
**Position Description & Qualifications**
Purpose of the Job:
+ Plan, organize, and direct front-line employees on daily/weekly activities in the DTC (DriveTest Centre), to meet section service delivery objectives.
+ Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System, PDR’s, etc.
+ Responsible to meet the Project Agreement KPIs at the DEC level.
Primary Duties and Responsibilities:
Management and Supervision:
+ Lead a DriveTest Centre office, including all customer service and Driver Examiner activities.
+ Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover absences, providing technical assistance, answering questions, and resolving problems.
+ Serve as a liaison between the DriveTest Centre, other offices and outs...
Purpose of the Job:
+ Plan, organize, and direct front-line employees on daily/weekly activities in the DTC (DriveTest Centre), to meet section service delivery objectives.
+ Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to MTO Standards, Code of Conduct and Ethics, Serco Management System, PDR’s, etc.
+ Responsible to meet the Project Agreement KPIs at the DEC level.
Primary Duties and Responsibilities:
Management and Supervision:
+ Lead a DriveTest Centre office, including all customer service and Driver Examiner activities.
+ Coordinate workflow within DriveTest Centre, including distribution of work, dissemination of information, assigning staff to cover absences, providing technical assistance, answering questions, and resolving problems.
+ Serve as a liaison between the DriveTest Centre, other offices and outs...