Claims Advisor - Total Loss (Auto) Bilingual (Eng./Fre.)

Reporting to the Team Leader, Claims Services, the Claims Advisor is accountable for providing quality service and managing expenses through the claims settlement process. This includes setting up appraisals, assigning contractors, ordering police reports, investigating, negotiating and settling automobile claims, generating financial transactions and finalizing settlements in a timely fashion.

Responsibilities

• Expedites client contact, explains coverage, rights, obligations, claims presentation and processing in accordance with TD's Automobile Policies and Procedures
• Delivers Legendary Customer Experiences
• Negotiates and settles claims within authority level and requests authorization where necessary
• Assists and cooperates with colleagues during peak periods, vacation times, and catastrophe situations while maintaining personal workload
• Follows up with clients to ensure timely and accurat...