Job Description
Overview
We’re looking for positive, customer-focused individuals with automotive experience or a strong desire to learn. You'll handle calls related to product info, and claims processing, always delivering top-tier service.
At Axiom Connected, we take pride in our people-first culture and digital-first approach. Our Bogotá team supports U.S. clients in the automotive finance and insurance space, ensuring fast, efficient, and professional service with every interaction.
Responsibilities
- Answer inbound calls from existing customers
- Assist customers with general inquiries, making payments, and questions regarding program limits and benefits, billing questions, claims, etc.
- Process automotive claims (Non-mechanical and Mechanical claims).
- Handle customer concerns and escalate issues as needed, ensuring all efforts are made to retain existing customers
- Work with finance and administration
- Maintain a co...