Job Description
Key Responsibilities Assess and evaluate warranty and technical claims submitted by dealerships. Review supporting documentation, repair procedures, and technical reports. Ensure claims comply with manufacturer policies, procedures, and standards. Identify discrepancies, irregularities, and potential claim risks. Liaise with dealerships, technicians, and internal stakeholders to resolve claim-related queries. Provide technical guidance regarding claim requirements and repair standards. Maintain accurate claim records and documentation. Prepare reports and recommendations relating to claims assessments. Support continuous improvement initiatives within the claims management process. Minimum Requirements Grade 12 / Matric. Qualified Motor Mechanic Trade Certificate, Diagnostic Technician Certification, or Master Technician Qualification. Previous dealership experience within the automotive industry. Strong technical automotive knowledge. Excellent analytical and investigative skills. Goo...