Job Description
Position Overview
The Claims Manager is responsible for leading the Insurance and Claims Department, overseeing claims management, insurance renewals, and compliance with Canadian and American claims laws. This role ensures timely and accurate handling of claims, facilitates communication between all involved parties, and provides recommendations to senior leadership to mitigate risks and reduce liability exposure.
Key Responsibilities
- Provide direct leadership of the Insurance and Claims Department, including staff training, cross‑training initiatives, and promoting industry best practices.
- Serve as the primary point of contact for operations’ best practices, broker and carrier liability, and overage, shortage, and damage (OS&D) issues.
- Review, improve, and implement claims‑handling protocols to enhance efficiency and compliance.
- Monitor, document, and manage annual insurance renewals across a large portfolio of coverages,...