Claims Service Specialist I

Under close supervision, investigate and dispose of first and third party claims. Settlement authority up to $8,000.00 and expense authority up to $800.00.

Key Responsibilities

Timely completion of all case activities, maximizing customer service and minimizing net loss payout.

Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing.

Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.

Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains an effective reminder system.

Negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level.

Will keep management informed of activities and problems with in assigned area of responsibility.