Client Engagement, Insights Specialist

WHAT YOU’LL DO

• Analyze large datasets, build insights and help transform complex data into compelling stories
• Partner with your Senior Client Engagement Manager (Sr CEM) to build client‑ready materials and presentations that clearly communicate CX insights
• Support the team with some specific data extractions for strategic reports and materials in alignment with Commercial team priorities
• Manage client request backlog and data refreshes process
• Support client onboarding, engagement, and ongoing adoption of NPS Prism
• Join client meetings and assist in delivering insights, training, and tailored support
• Create and deliver training sessions and materials for clients, as needed
• Become a subject matter expert in Prism’s metrics, benchmarks, and industry-specific CX dynamics

ABOUT YOU

Required

• At least 3 years of experience in strategy consulting, customer insi...