Job Description
We are currently recruiting for a Client Experience Leader for a respected brokerage in Alberta.
3 Reasons to Apply:
🚀 Step into a key leadership role influencing both Commercial and Personal Lines service teams.
💰 Competitive compensation package with full benefits.
✅ Make a meaningful impact by shaping service standards, coaching teams, and driving operational excellence.
Responsibilities:
Leadership & Team Development: Lead, coach, and mentor Commercial Account Managers, Assistant Account Managers, and Personal Lines teams through regular 1-on-1s, training, and workflow guidance.
Operational Excellence: Oversee day-to-day servicing operations, conduct file reviews, QA checks, and renewal audits to ensure compliance, consistency, and E&O prevention.
Systems & Reporting: Act...