Job Description
Client Experience & Post-Production Specialist
As a Client Experience & Post-Production Specialist, you will play a critical role at the intersection of client care and image retouching. You will own the resolution of post-shoot client requests end-to-end, from understanding client feedback to delivering refined and high-quality final images.
By combining strong communication skills with photography and retouching expertise, you will ensure a seamless, fast, and personalized experience, eliminating friction between teams and elevating overall client satisfaction.
What You’ll Do:
- Client Experience & Communication
- Act as the primary point of contact for post-shoot client interactions (email, calls, follow-ups), ensuring a high‑touch, elevated, and empathetic tone, aligned with Nuovo standards.
- Deliver a consultative and premium experience, not just transactional support, by setting clear expectations around timeli...