Job Description
At CHANEL, we believe in creating meaningful client relationships and placing people at the heart of everything we do. As Client Intelligence & Insights Manager, you will transform client data into actionable insights that elevate personalized experiences across Hong Kong & Macau.
This role blends analytics, storytelling, and business acumen - connecting global strategy with local market realities. You will empower boutique teams with data-driven insights, enabling them to create exceptional client moments while strengthening client engagement and loyalty.
Impact You Can Create:
Elevate Client Understanding: Analyze CRM data, client journeys, and campaign performance to uncover insights that enhance personalization and clienteling strategies.
Activate Data into Business Value: Translate complex data into clear, actionable recommendations and intuitive dashboards that guide boutique decision-making.
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