Job Description
Summary:
The role of the Client Relationship Lead is to provide training, support and leadership to the Client Relationship team and to be an assistant to the Client Relationship Supervisor.
Essential Functions and Duties:
- Providing excellent communication to all clients by anticipating and resolving issues in a manner that exceeds the client's expectations.
- Working with teams throughout the organization to respond to client audit requests and questionnaires by assigned deadlines.
- Participating in monthly calls, remote audits, and on-site visits.
- Reviewing and responding to client inquiries to solve critical issues in a timely fashion.
- Properly tracking deadlines to meet client requirements
- Communicating regularly with the client to evaluate satisfaction and proactively identifying upcoming needs.
- Provide leadership to their team as described below
- Evaluate a...