Job Description
The Client Service Officer’s principal responsibility is to provide after-sales customer support to Citibank Clients through various mediums of communication, primarily telephone and e-mail. The strategic objective is to continually realign operational or delivery capabilities with customer expectations. This involves the actual delivery of the product and after-sales maintenance, which constitutes service quality that ensures continued patronage from the client.
Client Service Officers are required to:
+ Have direct day to day interaction with customers
+ Work with internal partners to obtain answers/solutions to client inquiries
+ Acts as the advocate and impetus for process improvements within Citi.
+ Engage Citi business partners in a team effort to focus on issues and opportunities that further differentiate Citi as an excellent service provider
+ Participate in customer feedback, root cause analysis of issues and identification of process improvemen...
Client Service Officers are required to:
+ Have direct day to day interaction with customers
+ Work with internal partners to obtain answers/solutions to client inquiries
+ Acts as the advocate and impetus for process improvements within Citi.
+ Engage Citi business partners in a team effort to focus on issues and opportunities that further differentiate Citi as an excellent service provider
+ Participate in customer feedback, root cause analysis of issues and identification of process improvemen...