Job Description
Client Service Specialist
We are hiring a Client Service Specialist to join our GroupQuest team. In this role, you’ll support brokers and clients by managing group benefits administration, resolving complex issues, and ensuring a seamless service experience.
Responsibilities
- Maintain regular communication with brokers and build relationships to ensure group needs are met.
- Price, prepare, and execute plan changes.
- Pull and prepare experience reports, including detailed reports for larger groups.
- Handle and resolve escalated claims, administrative, and billing issues.
- Assist with commission and contracting issues.
- Manage the submission and tracking of all MGA appointment letters.
- Process Agent of Record letters and termination letters.
- Manage overdue account notifications and pending terminations due to minimum participation requirements.
Qualifications
- Completio...