Job Description
Client Service Team Lead / Supervisor (BOG)
Horatio Bogota, D.C., Capital District, Colombia
Position Summary: To apply for a Team Lead position, you should have at least 3 years of experience as a Supervisor, Team Lead, or equivalent within the BPO industry. We are seeking an individual with hands‑on experience in process improvement and project management, advanced English proficiency, intermediate to advanced knowledge of Excel, Gorgias, or other support software, and experience managing multiple channels (voice and non‑voice).
Responsibilities
- Coordinate the Customer Service Team
- Provide Direct Customer Support
- Review and Resolve Escalations
- Evaluate Team Members
- Support Process Improvement
- Train New Hires
Required Skills/Abilities
- Excellent (near‑native) written English is a requirement for this job
- Amazing customer support, phone support experience ...