Job Description
This role exists to retain, grow, and systemize client relationships.
You are not a support agent.
You are not a cheerleader.
You are accountable for client outcomes, renewals, upsells, and long-term value.
If you cannot challenge clients, manage expectations, or convert strategy into execution, do not apply.
- Own a portfolio of active clients end-to-end
- Act as the single point of contact post-onboarding
- Lead regular client check-ins, reviews, and planning calls
- Control scope, timelines, and expectations without escalation
- Identify risks early and prevent churn
- Understand each client’s business model, goals, and constraints
- Translate business goals into clear execution plans for internal teams
- Ensure delivered work aligns with commercial objectives
- Push back ...