Job Description
Drive excellence in client support as a Manager at Ripple in Toronto, Canada. Lead a dynamic team, improve onboarding, and ensure outstanding client service with innovative solutions.
As a Manager of Client Support at Ripple, you will inspire and mentor a team of Client Support Analysts. With over five years of support experience and two years in leadership, you will enhance onboarding programs and manage the Client Support queue lifecycle. Your analytical skills will further improve key metrics like SLAs, queue health, and client satisfaction.
Key Responsibilities:
• Inspire team culture focused on curiosity and client-first thinking
• Improve onboarding and training programs for new analysts
• Manage support queue lifecycle with precision
• Tackle complex technical challenges calmly and efficiently
• Utilize metrics to drive continuous improvement
Requirements:
• 5+ years of hands-on support experience
• 2+ years in a leadership role
• Familiarity wit...
As a Manager of Client Support at Ripple, you will inspire and mentor a team of Client Support Analysts. With over five years of support experience and two years in leadership, you will enhance onboarding programs and manage the Client Support queue lifecycle. Your analytical skills will further improve key metrics like SLAs, queue health, and client satisfaction.
Key Responsibilities:
• Inspire team culture focused on curiosity and client-first thinking
• Improve onboarding and training programs for new analysts
• Manage support queue lifecycle with precision
• Tackle complex technical challenges calmly and efficiently
• Utilize metrics to drive continuous improvement
Requirements:
• 5+ years of hands-on support experience
• 2+ years in a leadership role
• Familiarity wit...