Job Description
We are hiring a full-time Customer Support Representative to provide product information, educate customers, and resolve any emerging problems that our customers might face with accuracy and efficiency. You will be working directly with customers to support them, maintain and grow existing relationships, identify product improvement opportunities, and reduce churn.
The work hours for this role are Monday to Friday from 9am to 5pm Eastern.
Who we are:
Our product helps health & wellness practitioners (e.g., massage therapists, physical therapists, etc.) reduce paperwork, stay organized, and ultimately we free up their time so they can spend more time with clients and less time managing administrative tasks.
We are bootstrapped, product-led, and profitable. Officially, we’re based in Toronto, but each of us work remotely (and always have).
What we’re looking for:
- A friendly tone
- Clear & concise writing
- Cr...