Job Description
Hybrid Role
Selected candidate will report to offices in Monterrey.
Expectations and Tasks
- Driving the programs and initiatives to improve the KPI/SLA’s
- Driving and delivering team’s established annual goals and develop frameworks to ensure critical key performance indicators for the team are met.
- Working towards automating various day to day operational tasks
- Planning, set up, implementation, and operation of SAP technologies achieving ambitious SLA
- Process improvement on the daily operational activities
- Able to coordinate and orchestrate the work between the teams.
- Handling OnCall duty
- Vendor Management
- Reporting & Analytics Capabilities
Preferred Skills
- 10+ year work experience in Infrastructure
- 5+ years’ experience in service delivery in global teams
- Experience in driving improvement initiatives
- Underst...